It is about service
t inside . We are world citizens for our customers
Our machines help companies around the world with their challenging tube processing requirements. We also provide our customer with support internationally after their ‘tube solution’ leaves the transfluid® work shop.
To do so, we have continuously enlarged our service department, and also offer digital opportunities for fast remote diagnostics. This makes it possible for us to sustainably secure a higher degree of availability, decrease operating costs and increase system efficiency.
Our service manager Christoph Aldrian and his team of professionals work around the world to ensure a successful machine start. With safe commissioning on site and comprehensive training, our Service team ensures that top performance levels will be reached.
And if the requirements change or become more complex, our team is also able to provide upgrade for the system at a laterdate. Above all, it provides fast support for troubleshooting when needed. “You can almost say that we are the ‘technical’ first responders. If something stops working on short notice, what is important is a quick reaction and a professional solution”, as summed up by the transfluid® Service Manager
To avoid machine shut down in advance, we emphasize the importance of preventive maintenance. Our maintenance contracts, which we recommend for improved performance reliability, are implemented continuously at fixed dates. It usually consists in a software update that improve the processes even more.
transfluid® Quick Support
“Our online service is usually able to quickly solve most problems concerning system availability via remote diagnostics”, explains
Christoph Aldrian. The digital remote maintenance for your machine PCs is implemented with our 'transfluid® Quick Support' software. It can be downloaded from our transfluid.net website under Services/Technical support.
For every service notification, a special software tool creates a report and all necessary steps are immediately released for clarification. Our internal database is used for the direct error analysis. Based on the provided fault parameters, it permits targeted troubleshooting for a solution-oriented, competent and fast implementation.
In order to make immediately deliveries if necessary, a separate warehouse always has the most important spare parts available. These are only used for service calls.
One more thing ... We are happy to support start-ups with feasibility tests. This makes it possible to quickly and reliably start the production of new products